Sam Centre at the Calgary Stampede (Sam Centre Rangers and Gallery Experience Volunteers)

Organization Name: Sam Centre at the Calgary Stampede
Opportunity Title: Sam Centre Rangers and Gallery Experience Volunteers
Category: Heritage / Museums
Commitment: Ongoing Opportunity (> 1 year)
Start Date: January 25, 2024
End Date: December 31, 2024

Email: samvolunteer@calgarystampede.com
Website: https://samcentre.calgarystampede.com/volunteer
Details:

• Background/police check required
• Appropriate for volunteers aged between 18 and 55
• Appropriate for volunteers aged 55 and over
• Training or orientation required

Opportunity Description:

The Sam Centre will be a community gathering space – a place for celebrating, learning, and sharing legendary stories, year-round – and Sam Centre volunteers are key team members who will bring Calgary’s Stampede story alive! Our team of volunteers will shape guest experiences that delight, inform, and invite visitors to be a part of Calgary’s compelling western heritage. Through each interaction, Sam Centre Volunteers will breathe life into our Stampede legacy with warmth and hospitality. Sam Centre Volunteers will fill 2 primary roles: Sam Rangers (hosts) and Gallery Experience Facilitators during the facility’s opening hours and occasionally in the evening to support special events. All volunteers will have interactions with local and international guests of all ages. What you’ll be doing: – Welcoming guests to the Sam Centre as the first point of contact for all guests to the space and providing initial visit information that will support an exceptional guest experience – Embodying the Calgary Stampede’s unique brand of western hospitality – Engaging with guests with genuine curiosity, anticipating guest needs, and offering support to enrich their visit – Highlighting Sam Centre experiences, such as special exhibits and experiences, Herd refreshments, and more – Support ticket taking and ticket sales as needed – Sharing stories about the Calgary Stampede in your own words – Monitoring exhibits and experiences to ensure they remain in good working order, and communicating any support needs to Sam Centre staff and lead volunteers – Participating in mandatory training to learn about new exhibits and experiences that you will share with guests What you bring to the role: – A passion for sharing stories of western heritage with local and international visitors – Previous customer service experience dealing with members of the public – Comfort with public speaking and responding to the needs of visitors – An ability to learn and retell stories with accuracy while captivating your audience – Excellent listening skills and an ability to pick up on non-verbal cues from guests – A passion for creating connections with visitors – An ability to complete role with minimum supervision – An ability to speak another language is considered an asset – At this time all interested applicants must be 18 and over. Accessibility notice: Typical physical demands of the role include standing or sitting for long periods of time. Volunteers in this role must be mobile to maneuver around the exhibit spaces. Time commitment and Requirements: -Completion of a Criminal Record Check -Complete all required training in advance of Sam Centre (estimated 10 hours) – Remain up-to-date on all required training (approximately 10 hours/year) – Committing to volunteer at least 100 hours/year (approximately 2 shifts/month) Please apply here: https://cs.formstack.com/forms/sam_volunteer_application