Pregnancy & Infant Loss Support Centre (Chat/Text Peer Support Helpline Volunteer)

• Background/police check required
• Appropriate for volunteers aged between 18 and 55
• Appropriate for volunteers aged 55 and over
• Training or orientation required

Key Function: The Pregnancy and Infant Loss Helpline is a national acute crisis line offering confidential support to bereaved parents through web chat and text messaging. The helpline peer volunteer role is to offer remote one on one peer support to individuals who are seeking immediate and anonymous support through the Pregnancy and Infant Loss HelpLine. This also includes being an ambassador of the work being done at the Centre. This position supports our mission and goals by: Providing members of the community access to immediate and anonymous peer connection in a way that feels safe for them. Not everyone heals in the same way so by providing this accessible one on one peer support option, we are facilitating a comprehensive and inclusive healing space. Experience/Skills/Qualifications: Personal experience of pregnancy/infant loss Time management skills Organizational skills Ability to redirect conversation with empathy and understanding Confident Friendly and open Inclusive Ability to receive feedback and implement feedback give Length of time/level of commitment: You are required to take on 4 Helpline shifts a month (shifts are currently as follows: 10-12pm, 6-8pm. 8-10 pm MST daily), with one shift a month on the weekend (Friday from 4pm, Saturday or Sunday) One year commitment